CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 83.66% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Customer Protection

Your funds' security is our top priority

At our company, we recognize that our clients' top priority is trading and they should not have to worry about the safety of their funds. That's why we have implemented additional measures to ensure the highest levels of security for our clients' funds. We understand the importance of maintaining a robust and reliable infrastructure that can withstand various types of threats and risks. Our platform uses advanced security protocols, including encryption and multi-factor authentication, to protect our clients' personal and financial information.

In addition, we hold all client funds in segregated accounts, which are separate from our own operational funds. This means that our clients' funds are ring-fenced and cannot be used for any purpose other than their intended use. At our company, we take pride in providing our clients with a secure and stable trading environment. By prioritizing the safety of our clients' funds, we aim to build trust and confidence in our services, so that our clients can focus on their trading activities with peace of mind.

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Segregation of Funds

At Preferred Capital Limited, our philosophy centers around three core values: client fund security, unmatched trading conditions, and exceptional customer support. We take the security of our clients' funds very seriously, which is why we separate all clients' funds and hold them in accounts that are segregated from any company money and operational funds.

Our commitment to fund security is just one aspect of our overall dedication to providing the best possible trading experience to our clients. We also offer unmatched trading conditions, ensuring that our clients have access to the most competitive spreads and a wide range of trading instruments.

In addition, we pride ourselves on providing exceptional customer support. Our team of knowledgeable and friendly professionals is available around the clock to assist our clients with any questions or issues they may encounter. At Preferred Capital Limited, our goal is to help our clients succeed in their trading endeavors by providing them with the tools, support, and security they need to achieve their goals.

Risk Management

At our company, risk management is a top priority. We continually identify, assess, and monitor each type of risk associated with our operations to ensure that we are well-prepared to manage any potential challenges that may arise.

To this end, we have established policies, arrangements, and procedures that are designed to be effective and efficient. This allows us to cover our financial needs and meet our capital requirements at any time.

By maintaining a strong risk management framework, we are able to provide our clients with a secure and stable trading environment. Our goal is to ensure that our clients have peace of mind and confidence in our ability to protect their interests, while also maintaining the financial strength and stability of our company.

Quick Withdrawals

At Preferred Capital Limited, we understand that quick and hassle-free transactions are important to our clients. That's why we offer simple deposit methods and fast withdrawal options.

Our platform allows clients to easily transfer funds between their main Preferred Capital Limited account and their Preferred Capital Limited trading account. This means that clients can quickly and conveniently manage their funds, without the need for complicated procedures or long processing times.

At Preferred Capital Limited, we are committed to providing our clients with a seamless and efficient trading experience. By offering simple and speedy transaction options, we strive to ensure that our clients can focus on their trading activities, without being bogged down by administrative tasks or delays.

At our company, we value our clients' satisfaction and strive to provide the best possible services at all times. In the event that you are dissatisfied with any aspect of our services, we encourage you to contact our customer care department and/or your client relations manager.

We believe that the great majority of customer complaints can be dealt with and resolved at this level. Our team is trained to listen to our clients' concerns and work with them to find appropriate solutions. We believe in transparency and accountability, and we are committed to addressing any issues that may arise in a prompt and professional manner. By working closely with our clients, we aim to build strong and lasting relationships that are based on mutual trust and respect.

At our company, we take complaints seriously and are committed to resolving any issues that our clients may have. If you feel that your complaint has not been adequately addressed by our customer care department or client relations manager, you may submit your complaint to our compliance department. Our compliance officer will handle your complaint impartially, in accordance with our company's complaints handling procedures.

At our company, we believe in fostering open and honest communication with our clients. If you have a complaint, we encourage you to bring it to our attention so that we can work together to find a resolution. Our goal is to ensure that all our clients are satisfied with the services we provide, and we are committed to continuously improving our processes and procedures to achieve this goal.